Why am I being redirected to the subscription page when I try to access Chat?

Question

Why am I redirected to the subscription page when I try to access Chat through the Zendesk Products icon ()?

Answer

If you created your account after February 1st, 2021, and you are being redirected to the billing page when trying to access your Chat account through the Zendesk Products icon, that means that you do not have Chat enabled on your own profile.

For instructions on how to enable Chat in your profile, see the article: How can I fix the "Zendesk Chat is not enabled for you" error? 

For more information, see the article: Setting roles and access in Zendesk Admin Center.