What language do my customers see the widget in on my website?

Return to top


  • Necesito ayuda tengo cuenta Zen Desktoptastatur necesito ayuda urgente 

  • Beto
    Zendesk Customer Care

    ¡Hola Mireille, gracias por contactarnos!

    Veo que ya tiene un ticket abierto con nosotros, credo al mismo tiempo que este post. Nuestro equipo de Soporte se ha contactado con usted y está esperando su respuesta. Puede verla accediendo al correo a través del que nos contactó.


  • Maky

    Hi Beto

    I try to use this greeting like the API page mentioned above:

              prechatForm: {
              greeting: {
                '*': 'By starting the chat with us you agree to the Privacy Policy, as stated on the Data Protection Information page online',
                'it': "Avviando la chat con noi accetti l'Informativa sulla privacy, come indicato nella pagina Condizioni generali d'Uso"

    I used "it" because the locale that I interested is Italian (it) and I can see it on /api/v2/locales/it.json

    Why the greetings is always in English?

    The only way it works is by setting "locale":

      <script type="text/javascript">
        zE('webWidget', 'setLocale', 'it');

    That doesn't make sense because the greeting works depending on which locale the system finds, therefor what's the point of the asterisk?



  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Maria,
    Can you share the full window.zESettings settings object you're using to apply the settings?
  • Jeroen Mulder


    This is something I am interested in as well.

    Maybe this thread can also help?

    It often does not work even when I check the window.navigator.language in the inspect Console window



  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Jeroen,
    Are you seeing any errors?  Also, can you share the code you're using to apply the greeting for each language?

Please sign in to leave a comment.

Powered by Zendesk