Question
Can multiple end users use the same email address in my Zendesk account?
Answer
No, each user in the account must have a unique email address. Attempting to create a user with an email address that is already in use end in the below error message:
Error saving user: Email: [email address] is already being used by another user
Consider merging and deleting duplicate user accounts as described in these articles, in line with our Agent Login policy on the Main Services Agreement: