Question
Can multiple end users use the same email address in my Zendesk account?
Answer
No, each user in the account must have a unique email address. Attempting to create a user with an email address that is already in use end in the below error message:
Error saving user: Email: [email address] is already being used by another user
Consider merging and deleting any duplicate user accounts as described in these articles, in line with our Agent Login policy on the Main Services Agreement: