Sell helps you gauge whether you are actually interacting with the recipients of the email messages that you send from Sell. By clicking Viewed, you can see if the automatically tracked email messages have been opened.
This article covers the following topic:
Checking if emails have been opened
In Sell, you can use the Viewed feature to gain an overview of how many sent emails are opened.
To view if emails have been opened
- On the Sell sidebar, click Leads, Contacts, or Deals.
- Click the lead, contact, or deal that you want to monitor.
- On the Activity feed tab, you can see if the emails you sent have the
Viewed (
) icon next to them. The number
indicates how many times your email message has been opened.
You can also see this information in your list of email messages in the Communication
Center.
Note: Viewed numbers can sometimes distort depending on the email provider
or web browser you are using. This could be due to a spam filter clicking your
links or emails; the web browser not tracking new openings of the same URL;
browser extensions and plugins creating a conflict and distorting the viewed
numbers; or the recipient's email client blocking images (in which case tracking
cannot detect if the recipient opened the email or not).
