Importing your contacts to Zendesk Sell

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4 Comments

  • Jay Clementson

    Hello, 

    I am reaching out regarding adding a note for the agent in Sell using the Zendesk Support App. The issue I am seeing is once the contact is created in Sell I am unable to add a @mention to the note when notifying sales from the Support App. 

    We use both platforms at our company and some teams are mainly in Support and the Sales team is in Sell and using this feature to communicate to the sales team is easy but causes unneeded steps if we could @mention the sales rep. 

    Any thoughts? 

    Thank you,

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  • Mackenzie Krueger
    Zendesk Digital Resources Team

    Hello Jay!

    When in the Zendesk Support app on a ticket that is associated with the user, are you able @mention in an internal note and send the response? Once that is done, an alert will be sent via either web notification or email. With that being said, there will not be a @mention notification in the Sell mobile app due to not being an option at this time.

    Kenzie K | Sell Customer Advocate |
    Contacting the Zendesk support team

    0
  • Jay Clementson

    Hello Kenzie, 

    Thank you for your response. This issue has been resolved and needed your development team to fix it.

    But good to note the lack of notification on the mobile app. My team has not started with that yet due to the shortcomings of the platform - manage one battle at a time. 

    Thanks again,

    0
  • Mackenzie Krueger
    Zendesk Digital Resources Team

    Happy to help!

    Kenzie K | Sell Customer Advocate |
    Contacting the Zendesk support team

    0

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