Resending a verification email

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  • Andriana G

    Hello, why might the resend verification email option be greyed out? I've updated someone whose account was created a year ago to Team Leader temporarily and I'm being told he needs to verify his email by one of our agents. She sent him the email but he is saying he doesn't see it anywhere (not even in spam). As an Admin, I'm not able to re-send this to him. Is there something else we should be doing? Should we ask him to click on the "forgot my password" link? Thanks,

  • Karen Beltran
    Zendesk Customer Care
    Hi Andriana G

    Since the issue involves credentials. We will create a ticket on your behalf. Thanks!
  • Zsa Trias
    Zendesk Customer Care

    Hello Rubben,

    The "Resend verification email" option could be greyed out if the user's email address has already been verified. If the user is unable to access his/her account using their Zendesk credentials, they can reset their password instead. 

    Reference: How do I reset my password when I can't sign in?


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