Azure DevOps Integration Pro (Support) (paid)
- Azure DevOps Integration Pro is a simple integration between Zendesk and Azure DevOps. Support agents using this app can create, link, notify Azure DevOps work items. You can collaborate with your support team and developers in one place. The pro version removes the project limit restriction present on the free version.
Setmore for Sell (Sell)
- Setmore for Sell enables you to book appointments on behalf of your customers from the admin calendar right inside your Zendesk Sell account. Empower your reps and agents to book appointments with your customers or follow up with them to help resolve tickets quickly. With appointment reminders and confirmation emails, your customers will receive a complete summary of the appointment and a reminder to ensure that no appointment becomes a no-show.
BigCommerce by agnoStack (Support)
- BigCommerce by agnoStack makes it possible to view and manage Order data from your BigCommerce Store. Allow agents to instantly view historical customer orders as soon as they open a ticket. Get basic order details (as well as order line items, real-time shipping updates, and payment transactions. Your agents can perform incredibly fast, real-time searching/sorting/filtering to rapidly locate the specific order a Customer needs support with.
- Fibery is a collaborative no-code workspace for teams. It combines work management and knowledge management, so you can accumulate information, invent things together, and jump from ideation to execution. Grab conversations as they happen and sync Zendesk Tickets, Groups, and Organizations to Fibery. Highlight parts of conversations with customers and link them to product insights, ideas, features, and bugs to spot the recurring needs. Prioritize requests and drive development and close the feedback loop.
- Everest is not "Just Another Zendesk Theme". Everest is a modern, responsive and mobile-friendly Zendesk theme. Everything from the header, custom blocks, table of contents, and footer is configurable - making it user-friendly. Multi-language and dynamic content are supported.
- Aarhus is a combination of simplicity and uniqueness for your Help Center. Keep the essential Zendesk features with the opportunity to brand and customize this theme to suit your corporate style.
- Ticketscout (Support) (paid)
- Ticketscout is an AI Search Engine that optimizes your support team’s ability to answer tickets. Once deployed, it automatically analyzes all your solved tickets and instantaneously provides you with relevant answers to the ticket currently being solved. Say goodbye to the deep dive. Ticketscout’s mission is to ameliorate the way support teams work in Zendesk. No more searching for answers lost in the archives or in the recesses of their minds. Ticketscout appears on the right-hand side of your screen, acting like a trusted Swiss-army tool, with a quick-list of all the tickets matching the one they're on.
- Hellonext is a customer feedback software that helps product and customer support teams make better product decisions. It lets your customers request new features, vote on existing ones, and keep themselves updated in one single platform. Hellonext for Zendesk integration make it easy to capture and manage user feedback or feature requests right within Zendesk in a tidy way. When there is a new update to the feature requests, Hellonext automatically sends an update to related customers about the progress.
SignSolvr (Support) (paid)
- SignSolvr is a ticket sidebar app which allows Admin or Agent to configure their signature, with an easy to use interface. SignSolvr allows you to define the signature for all your agents at once, to assure you the best communication for your users, and to make your marketing team happy.
CSV Ticket Exporter (Support)
- CSV Ticket Exporter allows you to download tickets as CSV. The exported CSV includes all the elements from the ticket. The application also allows the user to export custom Ticket fields.All processing is performed on the client side. This means that your information never leaves Zendesk while the CSV export is being built.
Signatures from Dizzy Apps (Support) (paid)
Signatures from Dizzy Apps allows you to create custom rule-based signatures that are automatically added to every ticket response when your conditions are met. Create unlimited signatures, signature rules and conditions for when to apply signature, use priorities to control signature matching and more.
- Signatures from Dizzy Apps allows you to create custom rule-based signatures that are automatically added to every ticket response when your conditions are met. Create unlimited signatures, signature rules and conditions for when to apply signature, use priorities to control signature matching and more.
Web Widget & Web SDK (for Messaging)
- [Messaging] The messaging Web SDK is now known as the Web Widget.
- [Classic] The Web Widget with Live Chat, Support, etc is now known as Web Widget (Classic).
[Messaging] Respect cookies:false properly to match how we handle it within Web Widget (Classic).
- [Messaging] Fix widget in IE11.
- [Classic] Contrast ratio for Theme colour #E6E6EA is not accessible.
Zendesk Chat & Messaging
[Agent Workspace] Live Chat and messaging transcripts are now searchable in Agent Workspace. Learn More
- [Chat Dashboard] Older version of Web Widget which offers live chat capabilities is now renamed to Web Widget (Classic). The latest version of the Web widget offering messaging capabilities is now renamed as Web Widget.
Zendesk Guide + Gather
New shortcut for all modals in articles with content blocks - to submit the changes use
- Scheduler for articles publishing and unpublishing is now available for articles with content blocks
- Fixed an issue with the display of available outbound numbers in the dropdown against a digital line.
No Updates to:
- Answer Bot
- Admin Center
- Sunshine Core