Recent searches


No recent searches

Searching live chat and messaging conversations



image avatar

Lisa Kelly

Zendesk Documentation Team

Edited Jun 21, 2024


0

2

2 comments

Step one says to open the list of tickets I want to search from. Is that implying that the search will be limited to tickets in the currently selected ticket view?

That doesn't seem to be how Zendesk works. Unless my Zendesk environment is missing something to make it work this way.

To test this out I selected a view which only has 5 open tickets in it. I use the search field to search for a word I know to be in one of those tickets. The search results display a list of 9,000+ tickets.

0


image avatar

Lisa Kelly

Zendesk Documentation Team

Hi Chris Fassano

Thanks for the comment! I have updated the article so it doesn't imply that search results are limited to a specific view. 

Lisa

1


Please sign in to leave a comment.