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Searching Zendesk Support data



Edited Oct 31, 2024


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13 comments

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Sydney Neubauer

Zendesk Luminary

When is the Search history available? I do not see it in my instances

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Arianne Batiles

Zendesk Customer Care

Hi Sydney Neubauer

I wanted to inform you that the rollout of the recent searches and content records feature began on January 30, and it is anticipated to be fully implemented for all instances by February 9, 2024, as per this announcement

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Can we remove the new option to see the three most recently viewed and recently searched?  We que hundreds if not thousands of searches and this new little pop up of the last three is not helpful at all and kind of in the way.  Also we have found starting today sometimes when we enter a ticket number to search it up, now it does not pop right up it pulls one of the three recent ones.  It is slowing us down. 

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Tony

Zendesk Customer Care

Hi Cassandra,
I believe it is not possible to remove this feature for now, but thank you very much for your feedback. There is no need to wait for the pop up to show up. You can write what you are searching and press enter to open the search results directly.
 
Best,

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Sydney Neubauer

Zendesk Luminary

For your search history - is it possible to see what you searched and the ticket id if you opened a ticket? A lot of times when I check, it has been a while since I last searched and don't recall what I last searched so I end up searching again.

And then with Ticket IDs, if i didn't make note of the ticket, I have to reopen it anyways to get the id rather than it just being viewable there (I check my last opened tickets before I check the recently searched)

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Ivan Miquiabas

Zendesk Customer Care

Hi Sydney Neubauer,
 
Thanks for reaching out! If you are referring to past ticket searches on Zendesk UI when you opened a ticket, Unfortunately there is no way to do that. This recent search feature will only be available when you try to search on the Magnifying glass itself. 
 
Please also Note: If you clear or change browsers, your recent searches and viewed content records will no longer appear.
 
 
Hope that helps! 
 
 
 

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Hi,
new release just implemented on https://central-supportdesk.zendesk.com/
I cannot seem to be able to open search bar using the shortcut Control + Alt + F/Control + Option + F  

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We are also unable to use the keyboard shortcut Ctrl + Alt + F anymore. This is seriously affecting our efficiency.

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Destiny

Zendesk Customer Care

Hello Qasim and Conrad,
 
I appreciate you sending over the report, and I regret to hear that the shortcuts are no longer functioning correctly. May I recommend that you contact our Support team for assistance? This will allow the issue to be logged and examined by our Development team. For your convenience, here is the guide on Contacting Zendesk Customer Support
 
Looking forward to resolving this for you soon! 

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It was resolved after I removed a extension. So it was extension that was interfaring with ZD functionlaity.

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Destiny

Zendesk Customer Care

Thank thank you for letting me know, Qasim. It's great to hear that you've resolved the issue. Could you please share the name of the extension you used? It could be a valuable resource for our community when looking for alternative solutions. Your contribution is greatly appreciated. Cheers!

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Destiny

Zendesk Customer Care

Thank you for sharing Qasim. This is very much appreciated.

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