This topic describes how to search live chat and messaging conversations in the Zendesk Agent Workspace. You can use Zendesk Support search to find information in live chat and messaging transcripts.
Search works for:
- Live chat transcripts, regardless of Chat transcript visibility (Public or Private)
- All web and mobile messaging transcripts
To search
- Open the Zendesk Agent Workspace.
- Click the Search icon (
) in the top toolbar. - Enter your query in the search box.
You can enter any part of a conversation that you want to search for.
For newly-created messages, it can take 10-12 minutes for the conversation to be fully indexed and available in search results.
- Press Enter.
A list of search results appears. You can hover your mouse pointer over a ticket to see the results in context.
For more information on search, see Searching Zendesk Support data.