In Zendesk Support, you can search for data, such as ticket properties, user properties, comments, tags, help center articles, and so on by using the search tool located in the top toolbar. You can also perform an advanced search by using common search operators combined with data property keywords and values to narrow your results.
Both admins and agents can save search queries so that they can quickly access their most used searches. By saving your searches, you can save time by not having to rebuild complex queries.
You can create, access, and manage your saved searches from the Search page in Support.
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Saving searches
You can save up to 20 searches in the Search page in Support.
To save a search
- In Support, click the Search icon (
)
in the upper-right of the top toolbar. You can also hover your mouse over the +Add button and select Search from the drop-down menu.
- Enter your search terms.
- Click the Actions menu, then select Save.
- Enter a Name for your search, then click Save.
If you name your search the same name as an existing search, you'll be asked if you want to overwrite the existing search.
Your search is saved and can be accessed from the Saved searches menu.
Accessing saved searches
You can access your saved searches from the Search page.
- In Support, click the Search icon () in the upper-right of the top toolbar, then click All
search results.
You can also hover your mouse over the +Add button and select Search from the drop-down menu.
- Click the Saved searches menu.
- Select one of your saved searches from the menu.
When you click the saved search name, it runs your query.
Tip: If you want to return to an empty Search page after selecting a saved search, click Clear search next to the search’s name.
Managing saved searches
You can manage your saved searches by editing, renaming, and deleting them.
To manage your saved searches
- Open a saved search.
- Take one of the following actions:
- To edit your search, make changes to the search query.
A blue dot appears next to the saved search’s name when it’s edited but not saved.
Click the Actions menu, then select Save.
Alternatively, you can save your updated search query as a new search by clicking the Actions menu, then selecting Save as new.
- To rename your saved search, click the Actions menu, then select
Rename.
Enter a new name for your search, then click Save.
If you rename your search the same name as an existing search, you'll be asked if you want to overwrite the existing search.
- To delete a saved search, click the Actions menu, then select
Delete.
Click Delete in the dialog to confirm your choice.
- To edit your search, make changes to the search query.
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