Explore recipe: Reporting on calls routed to external numbers

In this recipe, you'll create a report that shows the calls which are routed to external numbers from within the IVR.

What you'll need

Skill level: Beginner

Time required: 5 mins

Data source: Calls

Ingredients:

• One default metric
• One default attribute

How to create the report in Explore

To create the report

1. In Explore, click the reports icon ().
2. In the Reports library, click New report.
3. On the Select a dataset page, click Talk > Talk - Calls dataset, then click Start report. Explore opens a blank report.
4. In the Metrics panel, click Add.
5. From the list of metrics, click Inbound calls > Forwarded calls, then click Apply.
6. In the Filters panel, click Add.
7. From the list of filters, choose Call > Call IVR action, then click Apply.
8. Click Call IVR action in the filters bar and select Phone number as your option. Click Apply.
9. In the Rows panel, click Add.
10. From the list of attributes, click Call > Call IVR destination, then click Apply.

The report will show a list of forwarded calls per number in your account.