I get the error We can't connect your Gmail account because your OAuth credentials are invalid. Please reconnect in my Support addresses. I do not see the Reconnect button. How can I reconnect a support address to Zendesk through the Gmail connector?
This error message indicates that the Gmail connector stopped sending emails to your instance. To send emails again, reauthorize the API connection. This requires disconnecting and reconnecting the external support address to Zendesk.
For instructions to reconnect your support address through the Gmail connector, see the section: Managing Gmail connections.
Im trying to send emails out through ZD sell ( contacts) and I get this error message:
Action Required: lost connection to your email account
Sell has lost connection with your Gmail account through a secure connection (OAuth). Try to reconnect your email.
When I click "reconnect your email" it prompts me to put in my gmail, but I shouldn't be putting in my gmail account.
Thanks for your help
I would recommend chatting in with our Customer Care team using the steps in this article: Contacting Zendesk Customer Support
They'll most likely need to dig into your account to see why this error is generating.
Let me know if you have any other questions in the meantime!
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