Question
I get the error We can't connect your Gmail account because your OAuth credentials are invalid. Please reconnect in my Support addresses. I do not see the Reconnect button. How can I reconnect a support address to Zendesk through the Gmail connector?
Answer
This error message indicates that the Gmail connector stopped sending emails to your instance. To send emails again, reauthorize the API connection.
This requires disconnecting and reconnecting the external support address to Zendesk. For instructions to reconnect your support address through the Gmail connector, see the section: Managing Gmail connections.