Question

How can I ensure my agents have the correct permissions in live chat? Why am I getting the message Zendesk Chat is not enabled for you when launching the Chat dashboard? How can I sign in? Chat not enabled for you

Answer

This message appears when Chat is disabled for the agent's profile. An admin can manage which agents can access Chat through the Admin Center. Contact your team if you are not an admin.

To enable Chat on your own profile

1. From the Support dashboard, click your Avatar in the top-right corner and select View profile 2025-08-11_17-28-39.png
2. In the left panel, next to Role, click Manage in Admin Center 2025-08-11_17-29-50.png
3. Click the checkbox under Access for Chat. Select Agent or Admin as needed 2025-08-11_17-28-09.png
4. Click Save Save.png
Note: When the only Chat seat is disabled, another admin from Support needs to enable Chat in your profile. If no other admin or license exists, contact Zendesk Customer Support.

To enable Chat for another agent

  1. In Admin Center, click People icon People in the sidebar, then select Team > Team members
  2. From the list, click the agent you want to update
  3. On the Roles and access tab of the agent’s page, click Enabled next to Chat
  4. Update the user’s role to Agent or Admin as needed
  5. Click Save at the bottom of the page
Powered by Zendesk