Can I report on agent availability in Zendesk Talk?

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2 Comments

  • Allison Ramsey-Henry

    Is this on the roadmap? This is a must-have for our team.  How can we monitor the trend of our team availability without reporting? 

    3
  • Dave Dyson
    Zendesk Community Manager
    Hi Allison, 
     
    Here's the product feedback thread about this – I'd recommend you upvote, follow, and add any comments you have there. Currently our product team is in the discovery phase of planning for this feature, and additional feedback is most welcome! Zendesk Talk: Allow Reporting on Agent Availability
    -2

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