How do I use Google Groups as a support address?

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  • Sean Morrissey

    For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which also triggers to re-open the ticket. 

  • Venn Villanueva

    Hi Sean Morrissey

    Let's work this out on a ticket so we can investigate why it creates a duplicate message that triggers the ticket to be re-opened.

  • Stephen Nock

    Sean Morrissey - did you find a resolution? I am setting up a new instance. I used Google Groups in the past (also 8+ years ago) but am on the fence about whether to do the same or use a dedicated Gmail account / inbox. 

  • Ferhat Surucu

    maybe better to set with a routing rule in google workspace instead of handling with google groups


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