Sharing email conversations with your team

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  • Adam C Lopez

    Can Admins control the Visibility tab for non-Admins?

  • Jason Schaeffer
    Zendesk Customer Care
    Hi Adam,

    Yes, any Administrator would be able to control the visibility for any email including non admin users. Selecting this setting allows email messages to and from the email address to be visible to the other Sell users who have access to the lead, contact, or deal.

    Hope that helps!
  • Briana at Cabana

    Where is the Visibility tab for my team? I am an admin trying to set their emails to visible. 

  • Dane
    Zendesk Engineering
    Hi Cabana,
    It's located below the section for adding Internal Note, Email and SMS.

    Hope this helps!

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