Viewing user profiles from Help Center

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  • Brooke Lodge

    Hi there,

    We have used Support for awhile but have only recently launched our Help Centre including the Community.

    I'd love it if we could also reverse this and make it so we can go into the users Help Centre profile through their Support profile.

    The data I can get currently on posts, comments and upvotes are great. However that is only if a member of the community is active. As we have just launched I'm really keen to have an idea on how many people have joined to see if they are sitting there and just need us to help instigate the conversation or if our marketing needs a different tactic because they aren't going to our community in the first place.

    Being able to get these metrics would be really useful! And I believe I can get these if I could access their Help Centre profile.

    Thank you

  • The Original DKNY

    is there a method to add language preference to the user's profile so they can self manage this setting with out chewing up agent time? 

  • Thomas Deely
    Zendesk Luminary

    I switched this on in our sandbox, however, the profiles are appearing japanese which is not our default language for the site. do you have any guidance on this? Thanks

  • Kimber Wiggs

    Is there any way to access a user's Gather profile before they've posted something. Our Community is brand new, and we want to assign a team-specific badge to all of our staff, but since none of them have posted in the Community yet, I can't figure out how to award the badges. 

  • Brett Bowser
    Zendesk Community Manager
    Hey Kimber,

    If the user exists in Support then what you could do is navigate to their Support profile and grab their user_id from the URL (should be a series of numbers). Once you have that copied, go to Gather and navigate to your own profile page there. Replace the user_id in the URL of your profile page with the one you copied and that should take you to their Gather profile. 

    I know it's a bit of a process but that should get you what you're looking for :) 
  • Kimber Wiggs

    Brett Bowser Aha! Thank you so much!

  • Brett Bowser
    Zendesk Community Manager
    Happy to help!
  • Atul Upadhyay

    How long the requests stays? Is there a time limit?

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Atul,
    By default, the "My Requests" page displays all requests submitted by the end user, and there's no time limit on how long it stays. As well as the archived tickets, it will still be labeled as "solved" in My activities.
    I hope this answer your questions. Thank you!

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