Using CCs, followers, and @mentions on your mobile device

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    How do you see tickets you are following on in zendesk? it sent me an email copy when someone put me as a follower, but i would prefer to keep track of everything in zendesk. I do not see a way to do it by setting up a view?

  • Dane
    Zendesk Engineering
    Hi Ashley,
    There are two options that can be used which are discussed here How can I view tickets I follow?
  • Sriram Parthasarathy

    In the latest builds of your Android app (2.25.3), have you removed the ability to add CC's to the ticket details? The CC field would be right underneath the requester and assignee fields.

  • Dainne Lucena
    Zendesk Customer Care

    Hi Sriram Parthasarathy,


    We are happy to report that the issue causing the CC field not to appear in the Android Support App has now been resolved. Please make sure to update the app to the newest version available on the Play Store.

    Apologies for any inconvenience you and your team experienced!


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