Quick Look: Admin Center > Objects and rules > Tickets > Settings
This is a complete list of documentation about CCs and followers.
Documentation
Configuring CCs and followers
Using CCs and followers
- Understanding CCs and followers
- Using CCs and followers
- Using @mentions
- Using CCs, followers, and @mentions on your mobile device
- Understanding when replies to ticket notifications become public and private comments
- Best practices for using email clients with CCs and followers
- Collaboration overview
- Understanding suppression of CCs email notifications
Migrating to CCs and followers
If you aren't sure whether you have migrated your account, click the Admin icon () and then select Settings > Tickets. If you see the Set up CCs and followers button, you haven't migrated yet.
6 comments
Scott Detki
Is there a way to get a view of all of the tickets I am a follower of?
2
Shona
Following on from the pervious comment. I would also like a view. At the moment I need to tell agents.
1)click on your user profile
2)click 'view profile'
3)change results shown from 'Assigned tickets' to 'Followed tickets'
That's three clicks. Come on, surely there is a better way!
0
Justin Worley
Shona It's not ideal, but you could have web browser bookmark to https://yourcompanyinstance.zendesk.com/agent/users/[agent number]/followed_tickets
1
Stephen Whyte
Interesting Justin Worley, where do I find my [agent number]?
0
Justin Worley
Hi Stephen Whyte, you can see the mentioned URL by following the steps Shona provided:
Click on profile picture > view profile > change the "assigned tickets" dropdown to "followed tickets."
0
Stephen Whyte
Ah...I missed that, thank you!
0