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Amy Malka

Zendesk Documentation Team

Edited Jun 21, 2024


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6 comments

Is there a way to get a view of all of the tickets I am a follower of?

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Following on from the pervious comment.  I would also like a view. At the moment I need to tell agents.

1)click on your user profile

2)click 'view profile'

3)change results shown from 'Assigned tickets' to 'Followed tickets'

That's three clicks. Come on, surely there is a better way!

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Shona It's not ideal, but you could have web browser bookmark to https://yourcompanyinstance.zendesk.com/agent/users/[agent number]/followed_tickets

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Interesting Justin Worley, where do I find my [agent number]?

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Hi Stephen Whyte, you can see the mentioned URL by following the steps Shona provided:
Click on profile picture > view profile > change the "assigned tickets" dropdown to "followed tickets."

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Ah...I missed that, thank you!

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