How can I add a secondary email address to a user account?

Question

How can I add a secondary email address to a user account?

Answer 

A user account can contain multiple email addresses. Each time you add an email address, a verification email is sent to that address and must be confirmed before the email address is valid.

To add a secondary email address to a user account

1. In Admin Center, click  People in the sidebar, then select Team > Team members.
2. Search for the affected agent, and click Edit.
3. In the user's profile, click + add contact and select Email, then enter the email address in the field that appears.
4. When you are finished, close the user's profile by navigating away from it to save your changes.

For more information on viewing, adding, and editing user profiles, see the article: Adding agents and admins.