How can I add a secondary email address to a user account?

Question

How can I add a secondary email address to a user account?

Answer 

A user account can contain multiple email addresses. Each time you add an email address, a verification email is sent to that address and must be confirmed before the email address is valid.

To add a secondary email address to a user account

1. Open Admin Center and navigate to the Team members page.
2. Search for the affected agent, and open the agent’s profile page.
3. In the user's profile, click Add contact and select Email, then enter the email address in the field that appears.
4. When you are finished, close the user's profile by navigating away from it to save your changes.

For more information on viewing, adding, and editing user profiles, see the article: Adding agents and admins.