Working with datatips

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7 Comments

  • Rockford Hipp

    Is it possible to hide tooltips for null values?

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  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi @..., unfortunately, that's not possible at this time as well. But you can always change the text in the datatip to change the way it would be displayed :)

    I also recommend posting on our feedback forum https://support.zendesk.com/hc/en-us/community/topics/360001200913

    Thank you!

     

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  • Simon Klemm

    Hi Team!

    I've been trying to get my data tip to show percent values, but it won't display in the correct format. I have set my metric's display format to percentage but it will always show as "1" instead of the scaled value.

    Thank you!

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  • Dylan Tragjasi
    Zendesk Customer Care
    Hi Simon, I've gone ahead and created a ticket on your behalf so we can investigate what might be happening here. I'll be in touch with you very shortly in that ticket to continue troubleshooting! Thanks.
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  • Olivia Importa

    Hello, is it possible to display both the % and the total number on the same chart? For example, in this report, I've chosen to display the result in % (Result manipulation> Result path calculation > Pattern % of total). Ideally, I'd like the Datatips to show the total number of tickets for each bar to have an idea of both the % over the total (displayed value) and the plain number for each bar (in the datatips). Is that possible? Thanks! 

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  • Giuseppe
    Zendesk Customer Care

    Hi Olivia,

     

    Did some testing here and it looks like there's no native way to do this. A couple of workaround to achieve this would be by creating a new metric that is similar to the one that you are using (you can duplicate your metric for this). Once you have 2 copies of the same metric, add them both to your query and you'll have a chart that has 2 columns/bars. You can then set one of them to be in percentage and the other to show the actual value.

     

    This might look a bit awkward using Columns/Bar graph, so as an alternative, you may want to switch to Table view:

     

     

     

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  • Olivia Importa

    Thanks Giuseppe for checking and providing a workaround! Have a nice day!

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