Recent searches


No recent searches

Working with datatips



image avatar

Rob Stack

Zendesk Documentation Team

Edited Jun 21, 2024


3

10

10 comments

Is it possible to hide tooltips for null values?

1


image avatar

Audrey Ann Cipriano

Zendesk Customer Care

Hi @..., unfortunately, that's not possible at this time as well. But you can always change the text in the datatip to change the way it would be displayed :)

I also recommend posting on our feedback forum https://support.zendesk.com/hc/en-us/community/topics/360001200913

Thank you!

 

0


Hi Team!

I've been trying to get my data tip to show percent values, but it won't display in the correct format. I have set my metric's display format to percentage but it will always show as "1" instead of the scaled value.

Thank you!

0


image avatar

Dylan Tragjasi

Zendesk Customer Care

Hi Simon, I've gone ahead and created a ticket on your behalf so we can investigate what might be happening here. I'll be in touch with you very shortly in that ticket to continue troubleshooting! Thanks.

0


Hello, is it possible to display both the % and the total number on the same chart? For example, in this report, I've chosen to display the result in % (Result manipulation> Result path calculation > Pattern % of total). Ideally, I'd like the Datatips to show the total number of tickets for each bar to have an idea of both the % over the total (displayed value) and the plain number for each bar (in the datatips). Is that possible? Thanks! 

0


image avatar

Giuseppe

Zendesk Customer Care

Hi Olivia,

 

Did some testing here and it looks like there's no native way to do this. A couple of workaround to achieve this would be by creating a new metric that is similar to the one that you are using (you can duplicate your metric for this). Once you have 2 copies of the same metric, add them both to your query and you'll have a chart that has 2 columns/bars. You can then set one of them to be in percentage and the other to show the actual value.

 

This might look a bit awkward using Columns/Bar graph, so as an alternative, you may want to switch to Table view:

 

 

 

1


Thanks @... for checking and providing a workaround! Have a nice day!

0


Hi, is it possible to add an attribute to a my datatips which is not an element in my report? I see the instructions on how to add a hidden metric, but not an attribute.

Thanks.

0


image avatar

Zsa Trias

Zendesk Customer Care

Hello Joey,

You can only choose from the attributes that you have used in your report. 

0


Hi, 

I have a combo charge (two data as columns) and another line graph. How do I update the datatips for each?

0


Please sign in to leave a comment.