Switching among Zendesk products

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  • Myron

    When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

  • Dekbi
    Zendesk Customer Care
    Hi Myron,
    When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket conversation.

    You may also refer to our documentation About the Zendesk Agent Workspace.
    I hope this helps! Have a good day!


  • Reggie Murphy

    Where are Settings?

  • Dave Dyson
    Hi Reggie -
    Most settings can be found in the Admin Center, available from the product tray as described in this article.
  • Fahad Iftikhar

    Hello, do you need to be a Zendesk admin (like Salesforce) to be able to make workflows and create views? 


  • Brett Bowser
    Zendesk Community Manager
    Hey Fahad,

    You should be able to set these permissions depending on the plan level you're on. I'd recommend taking a look at this article: Managing Custom Roles
    You'll also want to take a look at this article for creating views: Creating views to manage ticket workflow
    I hope this helps!
  • Allison Kwan

    That took way too long to find! The apps button placement is very unintuitive! 

  • putri sfh

    Halo.. I want to change Zendesk premium to normal, how do I do it? 


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