Customizing dashboards with URL parameters

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3 Comments

  • Brian Blumenthal

    Great article, thank you for sharing.  Hi Rob.  I am curious, is there a way I can add a data filter based on "current user"?  For example; when I login to view this dashboard, the dashboard could filter based on who I am for X or Y metrics.  This way, agents could view this dashboard and look at their specific data but could not manipulate the URL parameters for a peers name and allow judgement amongst each other.

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  • Taylor Bowser
    Zendesk Customer Care

    Hi Brian!

    Unfortunately, this type of variable filter isn't available at this time but it is on the roadmap! We don't have an exact ETA but this feature is in scope for the new dashboard building experience that is planned for 2021.

    Thanks for your feedback! 

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  • Brian Blumenthal

    So glad to hear it's on the roadmap.  That's awesome.  Thank you for that update.

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