Question

I get email delivery failures for jira_integration_XXXXXX@jira.zendesk-integrations.com. How do I stop this?

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Answer

This email address is not set up to receive email. If you set a dedicated integration user for your Jira integration, Zendesk creates a verified admin user in your account with an email address (jira_integration_XXXXXX@jira.zendesk-integrations.com). This address is not a valid inbox. Messages sent to it cause email delivery failures.

To avoid email delivery failures:

  • Look for business rules (triggers or automations) that send agent email notifications and ensure the dedicated Jira admin user does not receive those notifications
  • Remove this user from groups that receive email notifications

For more information about the Jira integration, see Jira integration resources.

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