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Jira integration


Jira integration resources

What's my plan? This article contains links to resources for understanding, setting up, and using the J...

Edited Jun 21, 2024

5 votes  ·  57 comments

5

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Setting up the Zendesk Support for Jira integration

What's my plan? The Zendesk Support for Jira integration encourages collaboration between product and support ...

Edited Nov 01, 2024

18 votes  ·  0 comments

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Using the Zendesk Support for Jira integration

What's my plan? The Jira integration encourages collaboration between product teams and the support team. For ...

Edited Nov 22, 2024

22 votes  ·  140 comments

22

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140

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Using the Jira field syncing feature

What's my plan? The field syncing feature allows near real-time data sync between Zendesk Support and Jira. ...

Edited Jun 21, 2024

7 votes  ·  0 comments

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Configuring a Jira Cloud webhook for field syncing

What's my plan? When saving field mappings to enable the field syncing, the Zendesk Support for Jira add-on registe...

Edited Jun 21, 2024

10 votes  ·  0 comments

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Reporting on the number of Zendesk tickets linked to a Jira issue

What's my plan? The Zendesk Support for Jira integration allows Jira issues to be sorted by the number of Zen...

Edited Jun 21, 2024

9 votes  ·  0 comments

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Updating a ticket when the status of a Jira issue changes

What's my plan? Jira can automatically update a Zendesk Support ticket linked to a Jira issue when the status ...

Edited Nov 20, 2024

16 votes  ·  47 comments

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Restricting access to projects in your Jira integration

What's my plan? By default, all Jira projects are available through the integration. However, a Jira administrator ca...

Edited Jun 21, 2024

2 votes  ·  0 comments

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Migrating the Zendesk Jira integration when moving Jira instances

What's my plan? This article describes the process for migrating the Zendesk Support for Jira integration ...

Edited Jun 21, 2024

3 votes  ·  0 comments

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