Question
If I haven't used a tag recently, will it still appear in my report? Can I report on tags that haven't been used in over 60 days?
Answer
All tags ever used on tickets will appear in your reports. There is not a time limit or usage requirement in order to report on tags. You have the ability to report on a tag you have only used once or the very first tag you ever added to your account.
For more information on reporting on tags and finding tickets that don't have a tag, see the article: Reporting on ticket tags.
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