I accidentally selected the wrong plan level, the wrong number of agents, or the wrong products for my subscription. How do I fix this mistake so my subscription is correct?
If you made a mistake while choosing your subscription, update your subscription to make the correction. See how to make changes to your subscription in this article: Changing plan subscriptions.
In some situations, when you update your subscription, the change might not go into effect until your next billing cycle. If you need the changes to go into effect sooner, reach out to your account representative for help. If you do not know your Zendesk account representative, contact Zendesk Support.