The table below lists and describes the rich text formatting options, as well as the toolbar icons and keyboard shortcuts, available when adding comments to tickets or macros.
Tip: You can add tables to your comments from within the rich text editor by installing the Tables app.
| Toolbar button | Formatting | Keyboard shortcuts |
|---|---|---|
 |
Increase/decrease heading style |
N/A |
 |
Bold |
Ctrl + B ⌘ + B (Mac) |
 |
Italicize |
Ctrl + I ⌘ + I (Mac) |
 |
Bulleted list |
Ctrl Shift + 8 ⌘ + Shift + 8(Mac) |
 |
Numbered list |
Ctrl + Shift + 7 ⌘ + Shift + 7 (Mac) |
 |
Decrease paragraph indentation |
Ctrl + [ ⌘ + [ (Mac) |
 |
Increase paragraph indentation |
Ctrl + ] ⌘ + ] (Mac) |
 |
Block quote |
Ctrl + Shift + 9 ⌘ + Shift + 9 (Mac) |
 |
Code block |
Ctrl + Shift + 6 ⌘ + Shift + 6 (Mac) |
 |
Code span |
Ctrl + Shift + 5 ⌘ + Shift + 5 (Mac) |
 |
Hyperlink |
Ctrl + K ⌘ + K (Mac) |
 |
Horizontal line |
Ctrl + Shift + L ⌘ + Shift + L (Mac) |
| - | Inline image |
Ctrl + M ⌘ + M (Mac) |
2 Comments
Is it possible to have viewable email chains ?
Hi John,
You can refer to this community post and reverse the solution provided by one of our colleagues. Make email chain look like normal email
Hope that helps!
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