Rich text formatting options reference

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8 Comments

  • John Decker

    Is it possible to have viewable email chains ?

     

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  • Brian Arvy

    Hi John,

    You can refer to this community post and reverse the solution provided by one of our colleagues. Make email chain look like normal email

    Hope that helps!

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  • Eitan Blumin

    Hi,

    Is it possible to allow end-users to use text formatting in support tickets?

    I see that the text formatting panel exists in Communities, but not when commenting on support requests. Why is that?

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  • Dane
    Zendesk Engineering
    @Eitan,
     
    Are you pertaining to the My Activities section in the Help Center or perhaps the Submit a request section. Either way, the option for formatting is limited to Paragraph Style, Bold, Italic, Bulleted List, Numbered List, Code Block, Insert/Edit Link and Quote. Keyboard shortcut is also not available for it. 
     

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  • Eitan Blumin

    Dane,

    I was talking about the "My Activities" section in the Help Center, when an end-user is viewing a specific support request and wants to submit a new comment, the text formatting toolbar is NOT visible.

    As I said, it's visible in the Communities section, but not in the My Activities section, nor in the Submit a request section, and not in the Support Widget either.

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  • Dane
    Zendesk Engineering
    @Eitan, 
     
    I'll create a ticket for you to investigate further. Please wait for my update via email. 
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  • Shona

    What is 'code block'; and 'code span'

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  • Brett Bowser
    Zendesk Community Manager
    Hey Shona,

    Code Block should typically be used for code snippets longer than a single line where as code span is used for highlighting a piece of code you'd like to share.
     
    Hope this clears up any confusion!
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