When calling customers using my Sell Voice number, the caller ID name shows as spam when the customer receives the call. Why is this?
This is not an issue with Sell. Telephone carriers have developed systems to detect and flag potential spam calls. These are the most common reasons numbers are flagged as spam:
- The number of calls per hour or the number of calls per day that are being made by a single number.
- The rate of successful connections.
- Whether recipients of calls from the number actually report it as spam or being used as part of a scam, and how often the number is reported.
If you're encountering this problem, you can be assigned a new number, contact the Zendesk Customer Support for further help.
After you get a new number, monitor call activity to prevent the number from being marked as spam again.