How can I authenticate users from my website to the Help Center?

Question

How can I authenticate users from my website to the help center?

Answer 

It's possible to set up your help center to use the same authentication method as your external site by setting up SSO. However, when the end user visits your help center in the same session as the one they signed in to your external site, they still need to use the sign-in option on the help center to be signed in there.

To remove this extra step, configure your help center so that it requires sign-in to access when visitors are signed into your external site in the same browser session. This way the help center carries across the external authentication automatically when they visit it.

If you don't want to require sign-in to access the entire help center, link to a section that requires sign-in, for example, an article that is restricted to signed-in users only. When the user is directed to that page, the authentication kicks in, signing them in automatically. This option doesn't work in an open help center if the user navigates directly to your home page.

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the workflow. Post any issues you have in the comments section or try searching for a solution online.