How can I authenticate users from my website to the Help Center?
It is possible to set up your Help Center to use the same authentication method as your external site by setting up SSO. However, once the end user visits your Help Center in the same session as they signed in to your external site, they still need to use the sign-in option on the Help Center to be signed in there, too.
To remove this extra step, if you configure your Help Center so that it requires sign-in to access when visitors are signed into your external site in the same browser session, the Help Center carries across that authentication automatically when they visit it.
When you link to your Help Center from your external site, if you don't want to require sign-in to access the entire Help Center, link to a section that requires sign-in, for example, an article that is restricted to signed-in users only. When the user is directed to that page, the authentication kicks in, signing them in automatically. This option doesn't work in an open Help Center if the user navigates directly to your Help Center home page.