Can I use my own company's phone number for Talk or Sell?

Question

Can I transfer my own phone number over to use it with Zendesk Talk or Zendesk Sell?

Answer

Yes, you can port your number into either Talk or Sell as long as you have a paid subscription. You cannot port numbers on Talk trial accounts.

Prerequisites

To bring over an external phone number to your Zendesk account, the owner of the account has to initiate a porting request. There are a couple of considerations when making the decision to port your number.

• Zendesk's phone provider, Twilio, can port most US domestic local and toll-free numbers and some numbers in Canada. If you provide phone support outside of the US or Canada, you may purchase international phone numbers for over 40 countries. Find pricing and availability details here.
• Toll free numbers have more restrictions than local numbers and can take a little more time to port. Learn more about toll-free porting in Twilio’s Help Center.
• You cannot use the same phone number for use in both Talk and Sell accounts. These must be separate phone numbers.

For more information about the porting process, see the articles:

• Porting numbers into Zendesk Talk
• Porting a number to Sell Voice

After you've initiated a porting request, you will receive information on whether the request is approved. You will also receive a date when the number will be brought over to the account. In the interim, you can continue to use the number through your external phone carrier until the number has been ported over to your account.