To optimize performance and give you the best experience possible, Explore includes some limits on your use of live dashboards and widgets. Use this article to learn about these limits and help you get the best from your live data.
This article contains the following sections:
Limits for concurrent users
To ensure the best experience for all our users in your organization, Explore dashboards containing live widgets have the following user limits:
- The maximum number of concurrent users (users who can view an individual dashboard at the same time) for a live dashboard (or a dashboard containing live widgets) is 100.
- If a user doesn't interact with a live dashboard for one minute and 30 seconds, it will time out and stop updating. Once the user starts to interact with the dashboard again, it will continue to update as long as there are less than 100 concurrent users viewing the dashboard.
The session timeout applies to the slots available in the for maximum concurrent users. For example when a user's session times out, their concurrent user slot will be released for another user to take. When a user times out and returns to their live dashboard, if there is a concurrent user slot available, Explore will present the page to the user without any interruption.
Hi team, we rely on the live data in Zendesk Explore to display Talk and Chat stats for our agents throughout the day. They rely on this to see how many calls/chats in queue, or agents online, or longest wait.
This live dashboard is generally online all day, so the issue we're facing is that there is constant time-outs which require manual refreshing to get it back online showing data. Furthermore we have this dashboard password protected which requires it to be entered each time.
Does Zendesk have anything on the roadmap which addresses this deficiency with live data in Explore, or perhaps an alternative that our team can use to see call activity throughout the day?
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