Live data limits for Explore dashboards

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  • Nick S

    Hi team, we rely on the live data in Zendesk Explore to display Talk and Chat stats for our agents throughout the day. They rely on this to see how many calls/chats in queue, or agents online, or longest wait.

    This live dashboard is generally online all day, so the issue we're facing is that there is constant time-outs which require manual refreshing to get it back online showing data. Furthermore we have this dashboard password protected which requires it to be entered each time. 

    Does Zendesk have anything on the roadmap which addresses this deficiency with live data in Explore, or perhaps an alternative that our team can use to see call activity throughout the day?


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