I am currently working on organizing triggers within categories. After I drag the trigger to the new category, I click the Save button, and then I receive a message that says: Trigger order wasn't updated. Give it a moment and try again.
Why am I unable to move a trigger into a category?
This error message can be caused by a different number of reasons that make the update attempt fail.
- The trigger was created by an app or integration and because of that, it can't be modified.
- The trigger has invalid conditions due to dependencies to one or more conditions or actions being removed. For example, the trigger relied on a ticket field that was deactivated or a target that was deleted.
To understand if the error message is caused by a deactivated field or deleted target, check the trigger conditions and look for any error message.
In triggers that contain any condition about ticket, user, or organization fields, if those fields were removed, the trigger displays the error message: No longer available.
The error message No longer available indicates that the field was deactivated and can no longer be used. To solve this issue either remove the condition that displays the error message or reactivate the field. For further instructions, see the article: Editing and managing your ticket fields.
Once the issue with the field is fixed, you will manage to move and organize your triggers within the different categories.
If you struggle to understand the origin of the issue, generate a HAR file and contact Zendesk Customer Support with that file.
After literally spending an hour moving triggers into newly setup categories, then receiving this message is pretty soul-destroying. Moving triggers in bulk is extremely slow, can this be improved upon? It seems great to finally have these categories, but I'm now stuck with 800 triggers in the initial category, with no real way to move them in bulk. Please improve this!
Please sign in to leave a comment.