How can I link my help center to my website?

Question

How can I link my help center to my website? I want to redirect my customers to my help center when they click the contact button on my website.

Answer

Edit your website's code to add the link to your help center. For a seamless experience, host map your domain and customize your help center theme to better match your help center's branding to your website.

Disclaimer: If you don't feel comfortable working with HTML, reach out to an experienced web designer to assist you. Zendesk does not support or guarantee custom code.

Most websites should have a Contact or Support button located in the navigation bar of the page. This is where you can link your help center.

A navigation bar contains a list of links that use the <ul> and <li> HTML tags. The <a> tag creates a hyperlink to internal or external pages. The example below shows the HTML code of a website's navigation bar in the header.

<ul>
<li><a href="#home">Home</a></li>
<li><a href="#news">News</a></li>
<li><a href="#support">Support</a></li>
<li><a href="#about">About</a></li></ul>
</ul>

To add a link to your help center, replace the <a href="#support"> with your help center URL. For example, <a href="https://mysubdomain.zendesk.com/hc/en-us">.

For more information, see the article: Getting started with Guide.