Question
How can I link my help center to my website? I want to redirect my customers to my help center when they click the contact button on my website.
Answer
Edit your website's code to add the link to your help center. For a seamless experience, host map your domain and customize your help center theme to better match your help center's branding to your website.
Most websites should have a Contact or Support button located in the navigation bar of the page. This is where you can link your help center.
A navigation bar contains a list of links that use the <ul>
and <li>
HTML tags. The <a>
tag creates a hyperlink to internal or external pages. The example below shows the HTML code of a website's navigation bar in the header.
<ul>
<li><a href="#home">Home</a></li>
<li><a href="#news">News</a></li>
<li><a href="#support">Support</a></li>
<li><a href="#about">About</a></li></ul>
</ul>
To add a link to your help center, replace the <a href="#support">
with your help center URL. For example, <a href="https://mysubdomain.zendesk.com/hc/en-us">
.
For more information, see the article: Getting started with Guide.
5 comments
Sean
Is that possible to add Zendesk Web Widget to the Help Center Page? Something like "Contact Us" on the Help Center page so that users can attached files and send a message.
0
Juraj Jarmek
Hello Sean,
Please note that this is both possible.
You may either turn on the web widget on your Help Centre, and you additionally may have a 'Submit a request' button on your page.
For more info:
Adding the Web Widget to your website or Help Center
Submitting and tracking requests in the Help Center
0
Anthony Hopkins
Hi All,
I am still trying to find out how I can link away from our Help center to our main website, whether its inside of the Body or Header.
Is there a way to do that?
Even if I create a basic link such as:
<a href="www.google.com" target="_blank">
It will end up adding the URL above, to the end of our URL on the Help Center. Which is not what we want.
0
Emily Hillerman
Is it possible to have one help center linked to multiple websites? For instance, if I want it on the brand specific website, as well as on the parent company website.
0
Gabriel Manlapig
Yes this is possible to connect or link one Zendesk Guide / Help Center to mulitple websites. I hope this answer your question. Thank you!
0