Can I add additional ticket Type options?
It is not possible to modify the native type ticket field, as this is a system field. There are four values for ticket type:
Since it is not a required ticket field, it can also be left blank.
As a workaround, create a custom dropdown field with more values for type. This option allows for agents to forgo the use of the native type field and solely use the custom type field. For a guide on creating custom ticket fields, see the article: Adding custom fields to your tickets and support request form.