Question
I want to receive a notification before a ticket's due date comes up. Can I create an email reminder before a task ticket's due date?
Answer
Yes, you can create an automation that sends an email notification before the due date. To create the automation:
- Add an automation
- Under Meet all of the following conditions, add:
- Ticket: Hours until due date | Is | Enter the hours. Use either calendar or business hours.
- Under Perform these actions add:
- Notifications: User email | (assignee)
- Enter your custom Email subject and Email body
- Click Create automation
Note: The due time for a task ticket is based on the time zone of the user who set the due time.