Can I be notified by email before a task ticket's due date?

Question

I want to receive a notification before a ticket's due date comes up. Can I create an email reminder before a task ticket's due date?

Answer

Yes, you can create an automation that sends an email notification.

To create an automation

1. In Admin Center, navigate to Objects and rules > Business rules > Automations.
2. Click Add Automation.
3. Under Meet all of the following conditions, add:
   
   • Ticket: Hours until due date > is > x hours. Use either calendar or business hours.
4. Under Perform these actions include:
   
   • Notifications: Email user > (assignee)

Note: The due time for a task ticket is based on the time zone within the user profile who set the due time.

For more information, see the article: About automations and how they work.