Question

Why is an article appearance different in the editor than in the help center?

Answer

The editor is not based on what you see is what you get. In addition, visual discrepancies usually happen due to a custom help center theme, which CSS and HTML does not support your article elements.

If you notice inconsistencies, ask the developer of your custom theme to fix their code. Otherwise, use the standard Copenhagen theme from Zendesk in your help center.

Note: Zendesk does not support or guarantee custom themes and custom code. If your developers need help, try searching for a solution online.

For more information, see those articles:

  • Customizing your help center theme
  • Help center CSS cookbook
  • Why don’t table settings in the editor match the published article?
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