Question
Why is an article appearance different in the editor than in the help center?
Answer
The editor is not based on what you see is what you get. In addition, visual discrepancies usually happen due to a custom help center theme, which CSS and HTML does not support your article elements.
If you notice inconsistencies, ask the developer of your custom theme to fix their code. Otherwise, use the standard Copenhagen theme from Zendesk in your help center.
Note: Zendesk does not support or guarantee custom themes and custom code. If your developers need help, try searching for a solution online.
For more information, see those articles:
7 comments
Maegan Morrison
What would cause text in published articles to appear the opposite of shown in the editor? All text that is bold is showing as normal and all text that is normal is showing as bold.
I made general styling updates to our help center recently (changed out logos and colors) and ever since those changes were applied the formatting of articles has been broken. These changes were made in the guide admin settings and not in the css file. At some point in every single article the text formatting switches to the reverse of what it is in the editor- please help!
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Grzegorz
Hi Maegan!
Welcome to the Zendesk Community! I'm sorry to hear that you've experienced formatting issues after making some changes to your theme.
From what I can see, you had also opened a support ticket with our team. It seems that your issue has been already resolved. However, if you have further questions, please feel free to reach out back to us and we'll be happy to help out!
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Jean-michel WEISS
I could you share the solution of this ticket 4861414, i'm experiencing the same issue
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Michael Froeming
Hi Jean-Michel,
For the mentioned ticket, turns out the user has some custom stylings within the CSS of the help center. Adjustments to the CSS solved the issue.
Here's a related article: Customizing the CSS or JavaScript
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Benjamin BAUDOUIN
Michael Froeming in your comment https://support.zendesk.com/hc/en-us/articles/4408881835546/comments/4408889559962
the related article link is wrong, it is the article were we are right now.
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Charles Porter
Today around 11am the way our Guide editor displays text changed to break lines mid-word. While I understand the editor is not WYSIWYG it should not break words. It makes it hard to find spacing issues without publishing. Example:
Is the an Error? Or update?
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Darenne
This will help us centralize communication and provide you with the best assistance. If you have any questions or concerns, feel free to include them in your response. Have a lovely day!
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