Question
I want to get a list of users we have in Zendesk Support. How can I download my user information to share outside of my account?
Answer
The following options are available for you to export a list of users from your account:
Data export
Customer list add-on
API
Use basic data export
For Professional plans and above, accounts come with basic data export functionality. Any account admin or custom role agents with export permissions can export a list of users in an XML or JSON format. This option will export all user data, but once the file is downloaded, you can manually filter it with software like Excel or Google Sheets.
Use an add-on
Accounts that have purchased the customer lists add-on can export their user list in a CSV file. This gives you the flexibility to target specific groups of users and to decide which information is included in an export.
Use the API
The Zendesk Rest API Users endpoint is also available in all Zendesk accounts but is a more technical solution. It gives you a lot of flexibility and control but usually requires the assistance of someone with basic knowledge of coding to implement effectively. However, if you have developer resources on your team this would be a good option.