In Zendesk Support, you can edit your user name and profile picture. For information on updating an end-user's profile, see Editing an end-user's profile.
This article contains the following sections:
Updating your name in your user profile
You can change your name at any time.
To update your name in your own user profile
- Click your profile icon in the upper-right corner of the page header, then select View profile page.
If you want to update another user's name, search for the user and open that user's profile instead of your own.
- Click your name on the profile page.
Your name becomes editable.
- Enter a new name.
Your profile is automatically saved as you enter information. When you finish, you can navigate away.
Adding a photo to your user profile
You can add a photo to your profile and it will appear in your tickets and forum posts. At any time you can change or remove your photo.
Depending on your role, you can also add photos to other users' profiles.
- Click your profile icon in the upper-right corner of the page header, then select View profile page.
If you want to add a photo to another user's profile, search for the user and open that user's profile instead of your own.
- Click the profile icon in the profile, then select Upload a new photo.
- Select an image.
Use an image with a 1:1 aspect ratio that is no smaller than 80x80 pixels. The image will be scaled to fit.
The image appears in your profile.
- Click your profile icon in the upper-right corner of the page header, then select View profile page.
If you want to change or remove a photo in another user's profile, search for the user and open that user's profile instead of your own.
- Click the profile icon in the profile, then select Upload a new photo or Remove.
- If you are uploading a new photo, select the photo.
- Refresh the page, if necessary, to see the update.
6 Comments
Hello, my profile picture shows fine in Support and on my Profile page, but it shows as a broken picture in Zendesk Talk. I've removed and uploaded the picture multiple times. How can we fix this?
The behavior of these placeholders are discussed in User Data Placeholders.
Hi Bob,
Thanks for writing in! May I ask if you are still unable to update your user profile up to this time? You will just navigate and click away from your user profile. That should save your new user name. Have you tried using another browser or clearing your cache & cookies and see if you can easily update your user name? Thank you!
I’m unable to fix a typo in my username. I’m admin/owner of the account, but when I try to fix it on my user profile, there is no button to save the change, and when I try to navigate away, it prompts me to “keep editing” or “discard changes.” Any ideas? Thanks!
Hello @...,
This could be due to the dimensions of the image you are using, which can cause these types of issues to occur. I would recommend using an image with a 1:1 aspect ratio that is not smaller than 80x80 pixels.
Best regards.
Hi!
How does Zendesk define first name and last name when there's no clear distinction (just click on the name to type in the fullname)?
How does that impact placeholders like: {{ticket.assignee.first_name}} ?
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