Which time zone does Zendesk Explore use?

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  • Ryo Ogochi

    thanks Brett Bowser.  That's the problem though. Your profile setting isnt necessarily the timezone that you want your report to use.  I work in Japan so i need the profile setting to be in Japan for zendesk to work in my timzone.  But I want the reports to use Pacific time so we are aligned as a company. 

  • Lindsay Barrett

    Hello Zendesk Team,

    Has this issue been resolved? 

  • Almog Zamir

    Is there ETS for when the problem will be solved?
    When will the creation time on Explore and Support be the same?

  • Anissa Comonte

    Brett Bowser seconding Ryo's comment above. I am looking for a way to measure reports in EST time zone, but we have agents and team members across different zones (myself included), so our reporting data is not currently consistent. 

  • Dane
    Zendesk Engineering
    HI Lindsay, 

    The behavior is still the same. It will take into account the timezone of the user profile. 
  • Ryo Ogochi

    @...  is there any way to change the applied timezone.  With globally distributed teams we need to have a different timezone for profiles and reporting (explore). 

  • Brett Bowser
    Zendesk Community Manager
    Hey Ryo,
    The only way to change the timezone for specific users is through their profile page as mentioned in this article: Which time zone does Zendesk use?
    Explore will use whichever timezone is set in those user profiles you edit.
    Let me know if I'm misunderstanding your question!
  • Gab Guinto
    Zendesk Customer Care
    Hi AJ,
    Explore uses the timezone selected in the user's profile. You can check your profile page in Support and make sure that the Timezone is also set to EST.
  • AJ

    Related to this question:

    Why is it that my report for call logs is still showing stats based on Philippine Time when I already updated my device and the Time Zone under Accounts>Localization to EST? 

  • Francois Spinnael

    The default dashboard which one is it using ?

    Because I have different values between the default dashboard & new dashboard... (everything was verified, filters) and the only difference value I see is the switch between UTC  to Brussels zone.

    I suppose it doest the same for time filtering? But in time filtering I can't adapt the SQL.

    Meaning I have a difference between the default dashboard & created dashboard, for the same filters...

  • Dave Dyson
    Hi everyone -
    For the best visibility to our Product team, can one of you create a post about setting a fixed timezone at the report or dashboard level in our Feedback - Reporting and analytics (Explore) topic, using this template to format your feedback? Then add a link to your post here so the others can go upvote and add their use cases there as well. Thanks!

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