Question
How do I change an end user to a staff member?
Answer
If you have an extra agent seat, an administrator can upgrade an end user to an agent.
When upgrading an agent in an account with multiple brands, the brands that the agent is added to depend on your account brand membership settings. Admins can choose whether newly upgraded agents are automatically added to all brands, only specific brands, or retain their previous brand assignments from before they were downgraded.
To upgrade an end user
- Search for the end user in Zendesk Support.
- Open the user profile page and under User type select Staff member.
If the user is already logged in, they need to refresh their browser to see the changes.
For more information on setting roles and access, see the article: Setting roles and access in Zendesk Admin Center.