How do I change an end user to a staff member?
If you have an extra agent seat, an administrator can upgrade an end user to an agent.
To upgrade an end user
- Search for the end user in Zendesk Support.
- Open the user profile page and under User type select Staff member.
If the user is already logged in, they need to refresh their browser to see the changes.
For more information on setting roles and access, see the article: Setting roles and access in Zendesk Admin Center.
When you upgrade an end-user to Agent, the default role sets to Contributor rather than Light Agent. Is this expected behavior? I was not able to find any documentation regarding this
I have the same question too. Why is the default role being set to contributor when upgrading an agent? Can this be changed somewhere? I've looked but haven't found anything. I would think Light Agent should be the default too.
Hi Sydney and Jordan,
Since you have the same concerns, let me answer your questions in one response.
I've checked this internally with our dev team and upgraded end users default to Contributors instead of Light Agents, I was able to confirm that this is hardcoded and expected behavior. Due to the following reasons:
I hope this clarifies it!
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