Question
Are tickets and ticket data kept permanently on my Zendesk?
Answer
When you delete a ticket, Zendesk soft deletes it as a shell ticket and keeps its information for 30 days. Ninety days after the initial deletion, Zendesk removes the shell ticket and permanently deletes the original ticket.
If you have the Advanced Data Privacy and Protection add-on, you can create multiple ticket deletion schedules to remove specific types of tickets. Available conditions include:
- Brand
- Organization
- Tags
- Custom fields
- Status
- Form
- Group
- Attachment
The Attachment condition lets you:
- Delete only tickets that include attachments
- Keep tickets without attachments
- Combine the Attachment condition with other filters to tailor retention rules
Note: The Attachment condition does not detect attachments in messaging conversations.
For more information, see: