Are tickets and ticket data kept permanently on my Zendesk?

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6 Comments

  • Maria Ruiz Lostaunau

    this retention policy also applies if my contract ends? 

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  • Brett Bowser
    Zendesk Community Manager

    Hey Maria,

    The same will apply if your contract ends. Eventually the data will be completely removed from our database after a certain amount of time has passed. In some cases this can be helpful if you need to temporarily re-activate your account to access that data.

    Hope that clears up any confusion!

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  • Aleksandra Budnik

    Hi ZenDesk Support!

    Hi. I was searching for the Archive of my conversation history found this thread. But I am still not able to get the data. I tried to set up the filter for 2280h-old closed tickets but it shows me April and I want to get tickets from October 2019. By tickets I mean I want to be able to read the content of the ticket. What do I have to do? 

    ps. I have the admin access

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  • Aleksandra Budnik

    @... maybe I will ping you as you look like a guy that knows how the stuff works around here. I'm in a need of those older tickets tbh.

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Aleksandra,

    If the ticket is not deleted, it will be part of your ticket archived. If your plan has Account Export, you can filter the report download it from there. Another option is to filter your search using updated date

     

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  • Aleksandra Budnik

    Hi @... thank you for your feedback. Do we have that option for ZenDesk Support? I only see the tips related to ZenDesk Sell (here https://support.zendesk.com/hc/en-us/articles/360059994253-How-do-I-export-notes-associated-with-a-specific-deal-) 

    The search approach works well. I will try to work on that. Thank you 

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