How do I bulk delete organizations and users in Zendesk Support?

Question

How do I bulk delete organizations and users in my Support account?

Answer

Organizations

At this time, there is not a method to bulk delete organizations from within the agent interface. Zendesk recommends leveraging our API with a custom script to efficiently bulk delete your organizations. Alternatively, consider utilizing third-party applications like GDPR Compliance, which provide functionality for bulk deleting organizations.

Users

To bulk delete users from the agent interface:

1. Go to Customers page
2. Select the checkbox for each user you want to delete
3. At the bottom of the list, click Delete
4. Click Delete customers in the dialog to confirm the deletion

Users can also be bulk deleted using the API bulk user delete endpoint with a custom script or by utilizing the end-user deletion schedule to delete end users who haven't been active for a specified period of time.

Note: Tickets that are closed will not be affected by bulk deleting users. However, users cannot be deleted if they are the requesters of tickets that are in a status less than closed. For more information, see the article: Deleting end users.