Question
How do I bulk delete organizations and users in my Support account?
Answer
Organizations
At this time, there is not a method to bulk delete organizations from within the agent interface. Zendesk recommends leveraging our API with a custom script to efficiently bulk delete your organizations. Alternatively, consider utilizing third-party applications like GDPR Compliance, which provide functionality for bulk deleting organizations.
Users
To bulk delete users from the agent interface:
- Go to Customers page
- Select the checkbox for each user you want to delete
- At the bottom of the list, click Delete
- Click Delete customers in the dialog to confirm the deletion
Users can also be bulk deleted using the API bulk user delete endpoint with a custom script or by utilizing the end-user deletion schedule to delete end users who haven't been active for a specified period of time.
Note: Tickets that are closed will not be affected by bulk deleting users. However, users cannot be deleted if they are the requesters of tickets that are in a status less than closed. For more information, see the article: Deleting end users.