How can I bulk delete spam tickets in Zendesk?

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  • Devan La Spisa
    Zendesk Community Manager

    Hello @...,

    You can find the option to grant agents these permissions under the Admin icon, select Settings > Agents, then click Agents Can Delete Tickets. For further help, see Enabling agents delete tickets. Let us know if this doesn't prove useful, and we'll be happy to assist. 

    Best regards. 

  • GrowthDot

    Hi there!

    If anyone is still looking for bulk deletion of tickets, there is a GDPR Compliance app in Zendesk marketplace. It allows creating ticket lists by criteria and deleting the whole list altogether. So, you won't need to erase each ticket one by one. 

    Hope this was helpful! 


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