Can my customers give a satisfaction rating through Zendesk Talk?

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7 Comments

  • Chris Smith

    I have a trigger setup to text a sat survey to all callers. However, if customer is using a landline, the text fails. Consequentially, the ticket cannot be solved. Any solution to this?

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  • Michael Rieder

    eCampus.com

    We have set up another trigger to solve such failed requests by selecting the following conditions. 

    1
  • Daniel

    eCampus.com & Michael Rieder can you make screenshots ( and place those ) of the triggers / automation you've made for this?

    I'm currently looking into adding a satisfaction survey to Zendesk Talk and would like to know you're approach, thanks in advance!

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  • Bobby

    Hi, Yes I would like a screenshot of the trigger as well. As I am also trying to add satisfaction survey to Zendesk Talk.

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  • Michael Rieder

    Hi @Daniel & Bobby

    Here is the link to the description:

    https://support.zendesk.com/hc/en-us/community/posts/4409222560794/comments/4409239725338

    However, depending on the regulations in your country, it is important to include the SMS number of you in the official directories.

    1
  • Pedro Cassian

    does anyone know if there is an update to this? or where I could place the request for this feature?

    thanks !

    the survey is great for emails but would love to have a simple way to do it for calls

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  • Brett Bowser
    Zendesk Community Manager
    Hey Pedro,

    I would recommend sharing this feedback in our Feedback - Voice (Talk) topic since our Talk product managers are actively monitoring for user suggestions in that location.
     
    Hope this helps!
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